Terms & Conditions
OVERVIEW
This website is operated by Volumi Hair, registered in Ireland.
Throughout the site, the terms “we”, “us” and “our” refer to Volumi Hair. Volumi Hair offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 - PRODUCTS OR SERVICES
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.
SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
SECTION 8 - THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy. Please refer to Section 26 for Privacy Policy.
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Volumi Hair, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Volumi Hair and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Ireland.
SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 20 - ORDER CHANGES, CANCELLATIONS AND RETURNS POLICY
Order Changes and Cancellations
Once an order is placed, we are unable to make any changes including length, colour, personal details etc. As we start processing your order as soon as it’s placed, we can’t change it or stop it at this stage. Once you receive the order, you will need to return the order by post with your preferred tracked shipping option. We will refund the order within 10 days once the delivery has been returned. Please note, shipping costs are not refundable and all returns are at customer’s cost.
Returns Policy
We are pleased to accommodate “change of mind” returns within 14 days from the date the order was delivered for all online hair extensions orders that have not been opened, worn or tampered with and security stickers as well as packaging are still intact and in perfect condition. If the stickers are removed from the outer hair extensions packaging box, it indicates that the extensions have been opened and we will not be able to provide a refund as hair extensions are considered a hygienic product. Please note that the original delivery cost paid is non-refundable and returns will be at the customer's cost. All returns must be shipped to us with your preferred tracked shipping option. We are not responsible for lost returns and lost returns will not be refunded. We do not offer exchanges.
If your return does not comply with our policy and is unable to be accepted, your order will be returned and a small shipping fee is liable to be paid by the customer.
No refunds or exchange on any items purchased in person or from our stockists due to hygiene reasons.
Returns Outside of Europe
If you are returning your item from outside the European Union, your postal service will provide you with a customs form. This will need to be visible on your returned parcel. You must clearly write the following on the customs form: Returns Item - No Duties. If you fail to do this, your item will be returned back to you before it reaches us at Volumi.
SECTION 21 - AVAILABILITY
All products are subject to availability, we cannot reserve the items within your basket until payment is completed.
In the event products are unavailable they will be canceled from your order and you will receive a refund.
We reserve the right to change launch and restock times due to unforeseen circumstances.
We take all reasonable measures to ensure that details, measurements, weight, colour and descriptions of products given on this website are as accurate and complete as possible, however, in some cases there may be variations between these and the products themselves.
SECTION 22 - PROMOTIONAL OFFERS AND DISCOUNTS
The Volumi Hair first order code of 10% off is only available to consumers who consent to receive Volumi email communications. The discount code will only be sent to consumers who register for our email newsletter with a valid email address. Please remember to check your spam/junk folder.
One discount code use per customer. The discount is only valid against full-price products and does not include delivery charges. This offer cannot be used in conjunction with any other promotions and cannot be used to purchase gift cards or clearance items. In relation to returns and refunds, please refer to our returns policy. If you unsubscribe from receiving newsletter or promotional communication from us, remember it can take a few days for all our systems to update so please bear with us. You may still get emails while your request is being processed. Please note that as a customer, you will still receive transactional emails such as Order Confirmations, Dispatch Notices, Review Requests, etc. as these are ‘service’ communications.
All promotional offers and discounts provide no monetary value off the website, online use only. All promotional offers and discounts are subject to withdrawal at any time without notice.
SECTION 23 - Delivery of products, associated costs and timelines
Delivery prices for orders to Ireland and international are charged by the weight and value of the order. Prices may vary due to international destination of the order. We ensure that all orders placed are dispatched to customers within 1-4 business days, depending on stock availability and final destination.
All deliveries within Ireland and worldwide will be shipped with An Post registered postage. Within Ireland, delivery usually takes 1-3 business days. International delivery could take around 7 business days or longer. International orders (outside of Ireland) may attract custom and duties which are payable by the customer in accordance with the rules and regulation of your country. The buyer is solely responsible for any import fees, taxes or other charges applied specifically within their country or state.
Please note that during busy periods such as Black Friday, Christmas, Holidays etc dispatch and delivery times may vary or take longer than usual and we should not be held responsible.
Lost or delayed parcels
Once we have dispatched your items it is the responsibility of the courier or postal service to deliver. Please ensure your delivery address is correct when placing your order. If you provide an incorrect delivery address and your item cannot be delivered it may get lost in the postal system if this happens because the wrong address or delivery details were supplied, we cannot be held responsible for the loss, damage while in transit or delayed delivery of your package.
If your parcel is lost, delayed or damaged during transit, you should reach out to the delivery company directly as they will be able to provide the information about your order. We would advise you to reach out to them as soon as possible and include as much information as possible (full name, full address including eircode, tracking number).
Items Returned To Sender
If we post your item to your nominated delivery address and it is returned to sender, we will contact you upon its return to us. We can re-attempt to deliver for an extra delivery cost.
SECTION 24 - Modifications to the Product or Service and Pricing
All prices of Volumi Hair Extensions are subject to changes without notice. Pricing may vary depending on the stockist, platform and customer’s individual requirements for pre-orders and custom orders. We reserve the right at any time to modify or discontinue the service and/or product without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the product/service.
SECTION 25 - Images and Photos
The images of models and hair in each item description are an approximation of colour and look and we cannot guarantee that your computer monitor's display of any colour will be accurate. We do not claim that you hair will look identical to the pictures we share on social media and/or on our website. We provide all items in a packaging with a clear window so you can view extensions before removing from the packaging or wearing.
SECTION 26 - Privacy Policy
We highly value our customers and their privacy and your privacy is important to us. Your personal information, such as your address, name, phone and email is only used for shipping, special offers, customer support, refunds and/or notification purposes. Rest assured that Volumi Hair will not purposely sell, rent, or exchange information to-or-with any third party. Nor do we use this information to send unnecessary emails with exceptions of newsletter emails when a user has signed-up for it.
SECTION 27 - MISCELLANEOUS
Keep products and all packaging out of reach of children and away from the naked flame. Do not wear clip-in hair extensions while sleeping, exercising, bathing or for prolonged periods without a break to not cause damage to your own hair. Volumi Hair is not responsible for the costs or methods you choose to install and care for your products. Use of heat styling, hair colour, colour bomb, toning, tinting, colour mask, silver shampoo and bleach on clip-in extensions is at your own risk as it could damage the hair and reduce the product quality and longevity. Avoid contact with sunscreen containing Avobenzone this may cause discolouration to the hair. Protect the hair from the sun and sunbeds with heat protection.